Ep 4: Mind-blowing Customer Experience: who you are, and how you relate with your team, matters most
When a DTC startup asks for a CX recipe, it turns out the ingredients are simple, kinda hard, and the opposite of what you'd learn from a classic business book. An elder Texas horseman gives us a clue.
a month ago
Ep. 3: Trusting in your team doesn't have to feel scary - 5 questions to help
There's a point when a leader's anxiety about losing control gets in the way of a team's work. How to build your trust in the team? One week at a time...
2 months ago
Ep. 2: Hacked by Russians and how Metis saved us
When an ecommerce server with unencrypted credit cards is compromised, the ensuing crisis demands a unique response.
2 months ago
Ep. 1: What do we mean by "easier business"?
Co-hosts Abigail and Patrick forecast the ideas and questions we'll explore in this new podcast. Let's find an easier way of doing business.
3 months ago