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Team and customer rapport: what can horses teach us?

Join us for an online discussion about what makes for a better vibe between customers and our team, and internally between teammates. It might just blow open your assumptions about asking for compliance and performance.

10 months ago

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Ep 8: Reframing confidence and how you make decisions as a leader

Growing in responsibilities is an exciting part of your career. It means your skills are progressing and you can perform at higher levels. However, as you eventually move into leadership or managerial positions, you're no longer doing the work that got you promoted in the first place. You're now in

a month ago

Ep 7: Your degree of self-awareness will set the tone for your leadership.

When you're in leadership positions, both in your personal and professional life, you're a tone-setter. Self awareness allows you to bring a level of intention and presence to your leadership.

3 months ago

Ep 6: When delegation is grounded in trusted relationships, it's living its best life, with a smooth and efficient team.

Delegation is the beginnings of the support system for your business that ripples out to solidify into a strong structure as your team grows. So how do you delegate effectively? Join us as we walk our way around this idea.

6 months ago

Ep 5: Build a Team that's Empowered by Collaboration

Collaboration can make all the difference to your company's success. Starting off with Abigail's soccer experiences this summer starts the translation between athletics and how a business team performs.

6 months ago

Ep 4: Mind-blowing Customer Experience: who you are, and how you relate with your team, matters most

When a DTC startup asks for a CX recipe, it turns out the ingredients are simple, kinda hard, and the opposite of what you'd learn from a classic business book. An elder Texas horseman gives us a clue.

10 months ago

Ep. 3: Trusting in your team doesn't have to feel scary - 5 questions to help

There's a point when a leader's anxiety about losing control gets in the way of a team's work. How to build your trust in the team? One week at a time...

10 months ago

Ep. 2: Hacked by Russians and how Metis saved us

When an ecommerce server with unencrypted credit cards is compromised, the ensuing crisis demands a unique response.

a year ago

Ep. 1: What do we mean by "easier business"?

Co-hosts Abigail and Patrick forecast the ideas and questions we'll explore in this new podcast. Let's find an easier way of doing business.

a year ago