Ep 4: Mind-blowing Customer Experience: who you are, and how you relate with your team, matters most
When a DTC startup asks for a CX recipe, it turns out the ingredients are simple, kinda hard, and the opposite of what you'd learn from a classic business book. An elder Texas horseman gives us a clue.
a month ago
Team and customer rapport: what can horses teach us?
Join us for an online discussion about what makes for a better vibe between customers and our team, and internally between teammates. It might just blow open your assumptions about asking for compliance and performance.
a month ago
Ep. 3: Trusting in your team doesn't have to feel scary - 5 questions to help
There's a point when a leader's anxiety about losing control gets in the way of a team's work. How to build your trust in the team? One week at a time...
a month ago
The Right Time
Between active and passive is the quality of being ready. At what pace do we work? What if we acted upon sensing the opportune moment?
2 months ago
Attuned
With prospects, customers, and our team, how might we cultivate a relationship that feels good? How might they feel gotten, and we, also?
2 months ago
Our Friend
Could we carry a part, but not all of the responsiblity? What if part belongs to that which is Greater, who knows us, and helps always?
2 months ago