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Articles
Team and customer rapport: what can horses teach us?
Join us for an online discussion about what makes for a better vibe between customers and our team, and internally between teammates. It might just blow open your assumptions about asking for compliance and performance.
a year ago
Podcasts
Ep 8: Reframing confidence and how you make decisions as a leader
Growing in responsibilities is an exciting part of your career. It means your skills are progressing and you can perform at higher levels. However, as you eventually move into leadership or managerial positions, you're no longer doing the work that got you promoted in the first place. You're now in
8 months ago
Ep 7: Your degree of self-awareness will set the tone for your leadership.
When you're in leadership positions, both in your personal and professional life, you're a tone-setter. Self awareness allows you to bring a level of intention and presence to your leadership.
a year ago
Ep 6: When delegation is grounded in trusted relationships, it's living its best life, with a smooth and efficient team.
Delegation is the beginnings of the support system for your business that ripples out to solidify into a strong structure as your team grows. So how do you delegate effectively? Join us as we walk our way around this idea.
a year ago
Ep 5: Build a Team that's Empowered by Collaboration
Collaboration can make all the difference to your company's success. Starting off with Abigail's soccer experiences this summer starts the translation between athletics and how a business team performs.
a year ago
Ep 4: Mind-blowing Customer Experience: who you are, and how you relate with your team, matters most
When a DTC startup asks for a CX recipe, it turns out the ingredients are simple, kinda hard, and the opposite of what you'd learn from a classic business book. An elder Texas horseman gives us a clue.
a year ago
Ep. 3: Trusting in your team doesn't have to feel scary - 5 questions to help
There's a point when a leader's anxiety about losing control gets in the way of a team's work. How to build your trust in the team? One week at a time...
a year ago
Ep. 2: Hacked by Russians and how Metis saved us
When an ecommerce server with unencrypted credit cards is compromised, the ensuing crisis demands a unique response.
2 years ago
Ep. 1: What do we mean by "easier business"?
Co-hosts Abigail and Patrick forecast the ideas and questions we'll explore in this new podcast. Let's find an easier way of doing business.
2 years ago
Videos
'Profit First' asks hard choices but makes for an easier business | Jason Snider
This interview dives into understanding the "profit first" mentality. For entrepreneurs, this can bring clarity to bookkeeping practices that might otherwise feel overwhelming and emotionally charged. Host Patrick Pitman interviews guest expert Jason Snider. You'll learn how shifting your thinking to prioritize profit first, rather than growth first, yields a
5 months ago
How to Start When You're Stuck and Unlock Effortless Productivity with Robbie Swale
This interview explores letting go of the old, and taking new, small steps. You'll hear about the wisdom of prioritizing incremental progress, finding a better path than hustle culture, and "following the feeling" to help yourself make choices with integrity. Let us know how you feel about videos! You can
6 months ago
How to Claim What Matters: Setting goals and unlocking efficient communication with Julie Ripley
In this interview, host Patrick Pitman interviews guest expert Julie Ripley. They explore how to claim what matters, and why it's important to get clarity on what you need, want, and desire. When you are connected to yourself in that way, setting goals and identifying your boundaries becomes much easier.
6 months ago
How to nurture engaged, adaptive teams using compassion with Dr. Andrea Hollingsworth
Today's episode is a special treat for you, the first of our new video interview series! Host Patrick Pitman interviews guest expert Dr. Andrea Hollingsworth to learn how compassion can help you nurture an engaged team. Better work relationships within your team and management mean your organization becomes more adaptive,
6 months ago